Thank you for visiting Payfac Solutions. Your privacy matters to us, and we are committed to protecting it — no matter where in the world you are located.
Payfac Solutions is a global high-risk payment solutions provider. We work with merchants and businesses across the world, helping them accept payments securely and reliably. Our services include:
We serve a wide range of industries, including online gaming and gambling, adult entertainment, dating, CBD/hemp, forex trading, crypto exchange, IPTV, nutraceuticals and pharmaceuticals, travel, e-commerce, digital goods, fantasy sports, and more.
This Privacy Policy explains, in plain terms, what information we collect, how we use it, who we may share it with, how we keep it secure, and what rights you have over your data. This policy applies to everyone who uses our website or services, regardless of country.
This policy is written to cover merchants and visitors from all countries we serve. Your rights and our obligations are determined by the data protection laws applicable in your country of residence. Where those laws give you additional rights, we honour them.
By using payfacsolutions.com or our services, you agree to this Privacy Policy. If you do not agree, please discontinue use.
Payfac Solutions is a specialist payment consultancy and gateway provider, connecting merchants with acquiring banks, processors, and financial institutions worldwide. We help businesses in high-risk and specialised industries get approved, stay compliant, and accept payments globally.
Company :Payfac Solutions
Website :https://payfacsolutions.com/
Email :info@payfacsolutions.com
WhatsApp :+44 7888 862159
Telegram :t.me/payfacSolutions
LinkedIn :linkedin.com/company/payfacsolutions
For all privacy-related queries or data requests, contact us at info@payfacsolutions.com with the subject line: “Privacy Request.”
Because we are a payment solutions provider for specialised industries, we collect more detailed information than a standard website. This is necessary to review merchant applications, carry out compliance checks, and deliver our services effectively.
When you contact us, submit an application, or use our services, we may collect:
When you visit our website, we automatically collect certain technical data:
We use Google Tag Manager (GTM), which may load analytics tools to help us understand how visitors use our site.
We may also receive information about you from third parties, including:
We use the information we collect only for legitimate purposes. These are:
We always have a valid legal reason for processing your personal data. Depending on the purpose and the laws applicable in your country, we process data on one or more of the following bases:
| Legal Basis | When We Rely On It |
| Contract | Processing your merchant application, setting up and managing your payment account |
| Legal Obligation | Identity checks, AML/CTF compliance, regulatory reporting, and mandatory record-keeping |
| Legitimate Interests | Fraud prevention, service improvement, and relevant business communications |
| Consent | Marketing emails or messages; non-essential cookies on our website |
Where we rely on consent, you may withdraw it at any time without affecting anything we did before that withdrawal.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Full stop.
To deliver our services, we may share your information with the following:
Your merchant application and KYC documents are shared with our global network of acquiring banks and processors so they can review and approve your account. These institutions are regulated financial entities bound by their own strict data protection and compliance requirements.
We may share relevant data with fraud prevention databases, chargeback alert services, and risk monitoring platforms to protect our network and comply with card scheme rules.
We may disclose information to law enforcement agencies, financial regulators, or government bodies when we are legally required to do so — for example, under AML or CTF laws applicable in the relevant jurisdiction. We will only share what is necessary and legally required.
We use trusted third-party providers for IT infrastructure, communications, and analytics. These providers can only use your data to carry out services on our behalf, and they are contractually bound to keep it confidential and secure.
If Payfac Solutions is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that process. We will notify you in advance where possible.
Payfac Solutions serves merchants worldwide, and to do that effectively, data may sometimes be transferred to, stored in, or processed in countries other than your own. This is a normal and necessary part of global payment processing.
Wherever your data is transferred, we make sure it is protected. We do this by:
If you would like to know more about how we protect data that is transferred internationally, please contact us at info@payfacsolutions.com.
Our website uses cookies — small files stored on your device — to make the site work properly and to help us understand how it is being used.
| Type | What It Does | Your Consent Needed? |
| Necessary | Keeps the website working — sessions, security, basic functions | No |
| Analytics | Tells us which pages are popular and how visitors navigate the site | Yes |
| Marketing | Helps us understand which of our outreach efforts brought you here | Yes |
You can manage or disable cookies at any time through your browser settings. Turning off certain cookies may affect some website features. Where the law in your country requires it, we will ask for your consent before setting non-essential cookies.
We keep your data only for as long as we need it — either to provide our services or to meet legal obligations. Here is a general guide:
| Type of Data | How Long We Keep It | Why |
| Merchant application & KYC documents | Minimum 5 years after end of relationship | Required by AML/CTF laws globally |
| Transaction records | Minimum 5 years | Financial regulations and card scheme rules |
| Enquiry & contact data | Up to 3 years from last contact | Legitimate interest in following up |
| Marketing consent records | Until you opt out | To prove we had your consent |
| Website analytics | Up to 26 months | Standard analytics retention |
Once a retention period ends, data is securely deleted or anonymised so it can no longer identify you.
We take the security of your personal and financial information seriously. The measures we use include:
No system is completely immune to risk. If you ever believe your data with us has been compromised, please contact us immediately at info@payfacsolutions.com and we will act promptly.
Wherever you are in the world, you have rights over your personal data. The specific rights available to you depend on the laws in your country — but in general, you may have the right to:
| Right | What It Means |
| Access | Ask us what personal data we hold about you and receive a copy |
| Correction | Ask us to fix information that is wrong or out of date |
| Deletion | Ask us to delete your data — subject to any legal obligations we have to keep it |
| Restriction | Ask us to limit how we use your data in certain situations |
| Portability | Receive your data in a format that lets you use it elsewhere |
| Object | Tell us you do not want us to use your data for marketing or profiling |
| Withdraw Consent | Change your mind about something you previously agreed to |
To exercise any of these rights, simply email us at info@payfacsolutions.com with the subject: “Privacy Request.” We will respond within 30 days. In some cases, legal obligations may mean we cannot delete all of your data, and we will explain that clearly.
These rights apply globally. Whether you are based in the UK, USA, EU, Asia, the Middle East, Africa, or anywhere else — you can contact us to exercise your rights and we will respond according to the laws applicable in your country.
We may contact you with relevant service updates, industry news, or offers — but only where you have agreed to hear from us, or where we have a legitimate business reason to do so.
You can stop hearing from us at any time by:
Opting out of marketing will not affect messages about your account or application — those are essential communications.
Our website may contain links to external websites, partner portals, or acquiring bank platforms. We are not responsible for how those sites handle your data. We recommend you read their privacy policies before sharing any personal information with them. This policy only covers payfacsolutions.com and the services we directly provide.
Our services are intended for businesses and their adult representatives only. We do not knowingly collect personal data from anyone under the age of 18. If we discover this has happened, we will delete the data promptly. If you believe a minor has submitted data to us, please let us know at info@payfacsolutions.com.
We may update this Privacy Policy from time to time — for example, when we add new services, enter new markets, or when laws change. When we do:
Continuing to use our website or services after a change means you accept the updated policy.
If you are unhappy with how we have handled your personal data, please reach out to us first. We genuinely want to resolve concerns directly and quickly.
Contact us at info@payfacsolutions.com with the subject: “Privacy Complaint.” We will respond within 30 days.
If you are not satisfied with our response, you have the right to complain to the data protection authority in your country. Every country where data protection law applies has a supervisory body you can contact — your local government or data protection office can direct you to the right place if you are unsure.
We serve merchants globally and respect the rights given to you by the laws in your country. If you are unsure which authority covers your situation, contact us and we will help point you in the right direction.
For any questions about this Privacy Policy, or to make a data request, please get in touch:
Email :info@payfacsolutions.com
WhatsApp :+44 7888 862159
Telegram :t.me/payfacSolutions
LinkedIn :linkedin.com/company/payfacsolutions
Website :https://payfacsolutions.com/
By using payfacsolutions.com or our services, you acknowledge that you have read and understood this Privacy Policy.
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